Here we have collected the most frequently asked questions. Please read them before contacting support.

Shipping Information

What shipping methods are available?

Buy Bus Parts ships with UPS flat rate shipping.
Flat rate shipping is 2-3 day standard ground for California and the West Coast.

Do you ship internationally?

We do not ship internationally at this time.

How might I obtain an estimated date of delivery?

Once your order is processed and shipped you will receive a tracking number via email.

Can I split my order to ship to different locations?

Shipping will default to your profile’s email address.
Please call to split order destinations if needed.

Payment Information

What payments methods are available?

Credit card is available for all customers. Approval is required for a Net 30 account. Please fill out credit application and submit to be considered for Net 30.

Can I split my payment?

We do not allow split payments for online orders.

Orders And Returns

How do I return or exchange an item?

Please fill out our return and exchange form below. Not all products and orders are eligible for returns.

How do I cancel an order?

Orders may be canceled any time before shipping. Please call to cancel your order. Please have your Order number ready.

Still Have A Questions?

We will be happy to answer any questions you may have.

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